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Website Terms and Conditions of Use

October 2015

About the Website

Welcome to www.kakaduplumco.com (the 'Website'). The Website provides you with an opportunity to browse and purchase our Kakadu Plum Powder product that has been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services').

The Website is operated by Congoe Pty Ltd, trading as Kakadu Plum Co. PTY. LTD. (ABN 67 132 036 956). Access to and use of the Website, or any of its associated Products or Purchase Services, is provided by Congoe Pty Ltd, trading as Kakadu Plum Co.. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Purchase Services, immediately.

Congoe Pty Ltd, trading as Kakadu Plum Co. reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Congoe Pty Ltd, trading as Kakadu Plum Co. updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

Congoe Pty Ltd, trading as Kakadu Plum Co. PTY. LTD specialises in the sale of the natural superfood, Kakadu Plum Powder. Sourced from naturally grown kakadu plums and prepared by the indigenous Nyul Nyul people in the Kimberly regions, Australia, our company prides itself on providing the Australian market with a natural and rich dietary supplement whilst providing back to the indigenous community. 

Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Congoe Pty Ltd, trading as Kakadu Plum Co. in the user interface.

Purchase of Products and Returns Policy

In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price'). Payment of the Purchase Price may be made through one of the following third party providers:

(a)       Stripe (the 'Payment Gateway Providers')

In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

Following payment of the Purchase Price being confirmed by Congoe Pty Ltd, trading as Kakadu Plum Co., you will be issued with a receipt to confirm that the payment has been received and Congoe Pty Ltd, trading as Kakadu Plum Co. may record your purchase details for future use.

Congoe Pty Ltd, trading as Kakadu Plum Co. is generally unable to provide refunds for the perishable goods sold via the website, however, a refund may be provided at the discretion of management on a case by a case basis including where the product was not of acceptable quality. 

 Refunds and Replacements

Congoe Pty Ltd, trading as Kakadu Plum Co.'s Products come with guarantees that cannot be excluded under the Australian Consumer Law. Refunds for defective goods will only be made strictly in accordance with the Australian Consumer Law.

Where the refund or replacement claim is accepted, Congoe Pty Ltd, trading as Kakadu Plum Co. will, at its sole discretion, either replace or refund the Product during the Warranty Period at no charge to you. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

Claims for refunds or replacements for defective goods must be made within 21 days from date of purchase. 

Copyright and Intellectual Property

The Website, the Purchase Services and all of the related products of Congoe Pty Ltd, trading as Kakadu Plum Co. are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by Congoe Pty Ltd, trading as Kakadu Plum Co. or its contributors.

Congoe Pty Ltd, trading as Kakadu Plum Co. retains all rights, title and interest in and to the Website and all related content.  Nothing you do on or in relation to the Website will transfer to you:

(a)       the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of Congoe Pty Ltd, trading as Kakadu Plum Co.; or

(b)       the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or

(c)       a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).

You may not, without the prior written permission of Congoe Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party contact for any purpose. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.

Privacy

Congoe Pty Ltd, trading as Kakadu Plum Co.  takes your privacy seriously and any information provided through your use of the Application and/or the Purchase Services are subject to Congoe Pty Ltd, trading as Kakadu Plum Co. 's Privacy Policy, which is available on the Application.

General Disclaimer

You acknowledge that Congoe Pty Ltd, trading as Kakadu Plum Co. does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.

You acknowledge that material displayed on the website is not be used for any purpose other than as general information. The information should not be relied upon, used or distributed as the basis for making any health related decision. Any reliance on the material displayed on the website is entirely at your own risk.

All material on the website is provided for general informative purposes only and should not be relied upon, used or distributed as the sole basis for making any decision without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

Limitation of Liability

Congoe Pty Ltd, trading as Kakadu Plum Co. will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website. Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded. 

Subject to this clause, and to the extent permitted by law:

(a)       all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and

(b)       Congoe Pty Ltd, trading as Kakadu Plum Co. we will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

Use of the Website, the Purchase Services, and any of the products of Congoe Pty Ltd, trading as Kakadu Plum Co. is at your own risk.  Everything on Website, the Purchase Services, and the Products of Congoe Pty Ltd, trading as Kakadu Plum Co., are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of Congoe Pty Ltd, trading as Kakadu Plum Co. make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of Congoe Pty Ltd, trading as Kakadu Plum Co.) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a)       failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(b)       the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);

(c)       costs incurred as a result of you using the Website, the Purchase Services or any of the Products;

(d)       the Content or operation in respect to links which are provided for the User's convenience;

(e)       any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or

(f)        any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct. 

 

Congoe Pty Ltd, trading as Kakadu Plum Co.'s total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase, then the total liability of Congoe Pty Ltd, trading as Kakadu Plum Co. is the resupply of information or Purchase Services to you.

You expressly understand and agree that Congoe Pty Ltd, trading as Kakadu Plum Co., its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

Congoe Pty Ltd, trading as Kakadu Plum Co. is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of Congoe Pty Ltd, trading as Kakadu Plum Co., by third parties or by any of the Purchase Services offered by Congoe Pty Ltd, trading as Kakadu Plum Co.

Congoe Pty Ltd, trading as Kakadu Plum Co. is not responsible for the content of third party links on the website including links to recipes and blogs. 

Indemnity

You agree to indemnify Congoe Pty Ltd, trading as Kakadu Plum Co., its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(a)       all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website;

(b)       any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or

(c)     any breach of the Terms.

Dispute Resolution

 Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sort).

 Notice:

A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

 Resolution:

On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:

(a)       Within 21 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

(b)       If for any reason whatsoever, 0 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the 0 or his or her nominee;

(c)       The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

(d)       The mediation will be held in Victoria, Australia.

Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

Termination of Mediation:

If This section not relevant have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

Venue and Jurisdiction

The Purchase Services offered by Congoe Pty Ltd, trading as Kakadu Plum Co. is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

Governing Law

The Terms are governed by the laws of Victoria, Australia.  Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

Privacy Policy

October 2015

Congoe Pty Ltd trading as Kakadu Plum Co.

We respect your privacy

Congoe Pty Ltd trading as Kakadu Plum Co. respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. "Personal information" is information we hold which is identifiable as being about you.

Collection of personal information

Congoe Pty Ltd trading as Kakadu Plum Co. will, from time to time, receive and store personal information you enter onto our website, provide to us directly or give to us in other forms. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. Additionally, we may also collect any other information you provide while interacting with us. Congoe Pty Ltd trading as Kakadu Plum Co. collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.

Use of your personal information

Congoe Pty Ltd trading as Kakadu Plum Co. may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. Congoe Pty Ltd trading as Kakadu Plum Co. may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Congoe Pty Ltd trading as Kakadu Plum Co., www.kakaduplumco.com, its customers or third parties. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.  Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of your personal information

Congoe Pty Ltd trading as Kakadu Plum Co. is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling our personal information.

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@kakaduplumco.com. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO BOX 8104, East Brighton Melbourne, VIC 3187 AU. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Website

When you visit our website
When you come to our website (www.kakaduplumco.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Third party sites

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, of date, incomplete, irrelevant or misleading, please email us at hello@kakaduplumco.com.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Congoe Pty Ltd trading as Kakadu Plum Co. is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.